18+ years of professional experience in Financial services domain managing large teams (70+) of QA, BA & Release
Management. Played diverse leadership roles with key focus on customer service, stakeholder management, compliance,
budget Planning & adherence, operational excellence and developing high performance teams. Consistent track record of
delivering successful projects and leading teams through organizational changes.
Osmania University 1994-1997
Bachelors of Commerce
Bcom- Specalization in Accounting & Commerce
Computer Information Systems
Work & Experience
05/13/2013 - 06/30/2020
Work closely with business partners to set QA, BA and Release Management goals and implement cost effective strategies aligned with business objectives Program management o As an embedded IT team, we had to Plan, coordinate, and participate in customer experience such as usability testing, and analyzed the information gathered to make design recommendations for improving the customer experience. o Ideated the product Data Dictionary (DD) and created BRD, FSD, UI prototypes as a Business Analyst and performed usability testing for the same to replace Collibra, a one stop go for all the applications and related documents. o Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. o Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. o Guiding the team in creating & maintaining product backlog, sprint backlog, User Stories, Project Plans, RTM and status dashboards, driving Continuous Improvement initiatives as a Product Owner. o Played a key role in the establishment of TCoE (Testing Center of Excellence, Automation Center of Excellence) in designing and developing robust enterprise level automation framework and Implementation of Continuous Integration (CI) and Continuous Deployment (CD). o Identified and influenced the business to employ specific technologies and best‐in‐class processes experience such as Agile methodologies (e.g., Scrum &Kanban) across all the Lending applications. o Involved in defining Quarterly and Yearly Product road‐map by considering relative priorities, effort estimates & resources in discussion with the business and the budget allocated. o Increased Test Automation coverage & ROI by 45%, by adopting Open Source Frameworks and migrating from HP QTP/UFT scripts to Selenium. o Identified major important services for testing and implemented Service Virtualization, to perform constant testing and releases across multiple testing environments. o Conducting RCA, Lessons Learnt discussions after every production release, also analyzing existing products & there by providing improvement suggestions and driving Continuous Improvements initiatives. o Introduced metrics‐based Test Management, analyzed Product metrics and trends to assess product health and improvement opportunities and communicate status to stakeholders, VP of Global Quality Assurance and Senior Management of Wholesale LOB. Process Transformation Drove Technology Innovations and established processes that enable us to Shift Left our quality investments for early and cheaper detection of defects and increase speed to market. o Humanizing the application by suggesting Usability Improvements in accordance with Human Engineering principles (UX guidelines) for mouse based and key‐board users. o Partnered with Developers for dependencies ‐ to ensure ‘In-Sprint’ automation with at least 60% automation testing as we go o Slashed testing time by 40% by creating Selenium automation scripts and used the same to do Smoke testing of development code every time it is pushed to the different build branches. (CD) o Established repeatable processes through use of automated tools like SonarQube for Selenium code coverage and code quality. Drove cultural transformation in QA team to move away from a validation team to being engaged in development cycle; aligned team processes across multiple teams and locations – Dev, QA, Devops and Production support team to realize the org vision of CI/CD o Worked with the Devops team to integrate the automation framework and automated testing into our daily development processes and ensured Continuous Integration (CI). o Reduced build/deploy time by 90% by creating Jenkins scripts to automate code pull from GIT, used Maven to build jar files, configure customized properties files and deploy code in QA, UAT & Pre‐UAT environments. o Reskilled the team to learn Open source tools (Selenium vs UFT earlier), GitHub, Maven and Jenkins. o Improved our automation script maturity to be executed by other teams (dev team as part of Shift left and Prod Support team as part of Shift Right) People Management Built high performance teams that are flexible to and adapt change o Responsible for all performance management activities including supervision, goal setting, ongoing performance communication, employee engagement, development, review, and mentoring o Identified skill requirements, skill gaps for team; Groomed key talents and developed Succession Planning. o Improved domain focus through increased trainings by almost 60%. Cross trained team members in Commercial Mortgage, Equipment Finance & Salesforce apps (21 applications on the whole) to reduce single point dependencies. o Fostered a culture of learning and innovation through initiatives like Hackathon, Codethon & White paper publishing. o Ensured & sustained the Engagement score of 4.11 out of 5 in the Gallup Employees Engagement survey. o Maintained Healthy Competition among Team Members and navigated through multiple re‐orgs through open and transparent communication that led to lowest regretted Attrition rate, better than Org Level of 12%. o Worked closely with team members to address employee relations concerns including performance plans, attitude issues and corrective actions and regretted attrition whenever/wherever required. Published Whitepapers on Emerging Trends/Automation viz QAI in Software Testing Conference (STC) for the Year 2018 October, (I) Validating Big Data Systems Robotic Process (Paper # 62), (II) Augmented Reality in Banking and Usability Testing Heuristics (Paper # 65), (III) Mind Maps and Story Boards for Work Break Down Structure and Responsibility Assignment Metrics (Paper #66). https://drive.google.com/drive/folders/1arW7A_vefOCINPmCUWgB7‐l2‐VTlikTA
05/02/2011 - 04/30/2013
o Accountable for the all delivery and quality of the configured Oracle EBS apps Order To Cash (OTC) and Go live support of the same, for the client HBG, Managed a team of 35 for the same. o Planned and managed user acceptance testing and production environment evaluations prior to several production releases per release requirements support. o Ensured comprehensive Risk Management plan is compiled & maintained as an active document which takes account of previous concern history and other risks identified from other functions.
02/18/2008 - 04/29/2011
o Accountable for the overall quality/ Release of SAMI Application in the Release Management process and worked as Release Manager. Performed Due Diligence (DD), Knowledge transfer (KT) and testing of the E* Trade applications. The E*Trade Retail System consist of Gateways, Middle Office/Front Office, Back Office o Accountable for the overall quality/ an ERP application Microsoft Dynamics Navision for their Retail Business and also Point of Sales (POS). Worked as Test Manager ensuring end to end testing
07/18/2005 - 02/15/2008
o Testing and leading a team for Critical Situation (CritSit) and the Engineering Services (EngSrv) application at Microsoft as vendor, I was testing the application and having a Triage call and also communicating with Business Users about the features and ensuring end to end testing.
11/22/2002 - 07/15/2005
o Testing of Product Content Services, it is an interface to the SAP R/3 system. It is based on SAP’s standard DMS and Archive Link interfaces. Documentum 4i eBusiness Platform provides the foundation for globally managing an enterprise's valuable content. o Testing of Online draw‐based games such as Lotto, Lotto extra, Thunder ball, Big draw, Hot picks and its integration with the legacy system AlphaGOLS. Camelot Interactive System Phase III implemented the online draw‐based games in web application.
06/05/2000 - 03/30/2001
Technical Consultant- Siebel
o Involved in the UI configuration like creating new views, screens, applets, links and joins, Involved in data mapping and appropriate selection of tables and columns for Business Components fields. o Worked on Siebel Tools, Siebel eScript or Siebel VB, Business Services.